Refund Policy

Refund & Return Policy

At ZYLOEDITIONS, your satisfaction matters to us. We want you to shop with confidence and enjoy every purchase.

If something isn’t right, we’re here to help.

1. 30-Day Return Policy

We accept eligible return requests within 30 days of delivery.

To qualify for a return, your item must be:

  • Unused and in its original condition.
  • Free from damage caused after delivery.
  • Returned with its original packaging and included accessories, where applicable.
  • Accompanied by proof of purchase or an order number.

Please contact us before returning any item. Returns sent without prior authorization may not be accepted.

2. How to Request a Return

To start a return, email support@zyloeditions.com with:

  • Your order number.
  • The item you wish to return.
  • A brief explanation of your request.
  • Photos, if the item is damaged, defective, or incorrect.

Our support team will review your request and provide return instructions if your return is approved.

Please do not send items back without receiving return instructions.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Include your order number and clear photos of the issue.

Once verified, we’ll arrange an appropriate solution, such as:

  • A replacement at no additional cost.
  • A refund to your original payment method.

For verified issues caused by us, we will cover any required return shipping costs.

4. Wrong Size or Change of Mind

Ordered the wrong phone case model or changed your mind?

You may request a return within 30 days of delivery, provided the item meets our return eligibility requirements.

For these returns:

  • Customers are responsible for return shipping costs.
  • Original shipping charges are generally non-refundable.
  • Items must be returned in their original, unused condition.

5. Personalized & Custom-Made Products

Personalized or custom-made products are generally not eligible for returns due to a change of mind or an incorrect customer-provided design or customization request.

However, if your item arrives damaged, defective, or does not match the confirmed order specifications, please contact us for assistance.

Your rights under applicable consumer protection laws remain unaffected.

6. Refund Processing

Once we receive and inspect your returned item, we’ll notify you of the refund decision.

Approved refunds will be initiated to your original payment method within 5 business days after inspection.

Please note that your bank or payment provider may require additional time to post the refund.

7. Shipping Fees

For returns due to a change of mind or an incorrect product selection:

  • Original shipping charges are generally non-refundable.
  • Customers are responsible for return shipping costs.

For verified damaged, defective, or incorrect items caused by us, we will cover the necessary return shipping costs.

Any refunds required by applicable law will be provided.

8. Non-Returnable Items

The following items are generally not eligible for change-of-mind returns:

  • Personalized or custom-made products.
  • Items showing signs of use or customer-caused damage.
  • Items missing essential components or accessories.
  • Items returned outside the 30-day return window.

Exceptions apply to defective, incorrect, or damaged items and where required by law.

9. Lost or Missing Packages

If your tracking information shows that your package has not arrived, please contact us.

We’ll help investigate the shipment with the carrier and determine an appropriate resolution based on the circumstances and applicable law.

10. Contact Us

For returns, refunds, or order-related questions, please contact:

ZYLOEDITIONS Customer Support

Email: support@zyloeditions.com

Website: https://zyloeditions.com

We’re here to help make your shopping experience as smooth as possible.

Thank you for shopping with ZYLOEDITIONS!